Return & Refund Policy

At thebabyhofashion, we understand that sometimes things just don’t fit or meet your expectations. That’s why we have a comprehensive return and refund policy in place to ensure your satisfaction and peace of mind. Here are the key details of our return and refund process:

1. Eligibility for Returns

  • Items must be returned within [5] days of receiving your order.
  • Items must be in their original condition, unworn, unwashed, and with all tags attached.
  • Personalized or custom-made items, as well as lingerie and swimwear (unless still in their original hygiene seal), are not eligible for return.

2. How to Initiate a Return

  1. Log In to Your Account: Visit our website and log in to your account.
  2. Locate Your Order: Go to the ‘Orders’ section and find the order you wish to return.
  3. Request a Return: Click on ‘Request Return’ and follow the prompts to select the items you wish to return and the reason for your return.
  4. Print the Return Label: Once your return request is approved, you will receive an email with a pre-paid return shipping label. Print this label and attach it to your return package.
  5. Ship the Package: Drop off your package at any authorized shipping location for the carrier specified on the label.

3. Refund Process

  • Once we receive and inspect your returned items, we will process your refund within [5-10] business days.
  • Refunds will be issued to the original method of payment. Please allow an additional [5-10] business days for the refund to appear on your statement, depending on your bank or payment provider.
  • Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or the item is defective/damaged upon arrival.

4. Exchanges

  • If you prefer an exchange, please indicate the desired item(s) and size(s) when requesting your return.
  • Exchanges are subject to availability. If the requested item is not available, you will be issued a refund for the returned item(s).
  • Customers are responsible for any price differences between the original and exchanged items, as well as any applicable shipping costs for the exchange.

5. Defective or Damaged Items

  • If you receive a defective or damaged item, please contact our customer service team immediately via email or call us.
  • We will require photos of the defective/damaged item for verification purposes.
  • Once verified, we will arrange for a return and either issue a full refund or send a replacement item at no additional cost to you.

6. Non-Returnable Items

As mentioned earlier, personalized or custom-made items, lingerie, swimwear (unless still in their original hygiene seal), and any items marked as final sale are not eligible for return or refund.

7. Contact Us

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure a smooth return process.

At thebabyhofashion, we are committed to providing you with the best possible shopping experience. We hope you love your purchase, but if for any reason you don’t, we’re here to make the return process as easy as possible.